Frequently asked questions
Most of our jewelry is made of 925 silver. In each collection, we also offer jewelry with pink or yellow gold plating. We also offer a steel collection. You can find details about the materials under the description of each individual item.
Exchange is possible within 14 days of receiving the shipment, if you bought it via the online store. For exchange, we need an invoice or order number, which you can find on the back of the card you received inside the package. Personalized items cannot be exchanged.
If the jewelry was purchased in one of the physical branches, it can be exchanged within 14 days of purchase, for the same or greater amount. When exchanging, it is necessary to attach the receipt. If you received the jewelry you want to exchange as a gift, you must attach the gift receipt.
You can return jewelry that you ordered through the online store within 14 days of receiving the shipment. It is important that the jewelry has not been worn and that you return it in the undamaged box in which it arrived. Personalized items cannot be returned.
Jewelry purchased in physical stores cannot be returned, but it can be exchanged for another item in the same or greater amount (with additional charge).
We pay great attention to details, including packaging.
Jewelry purchased through the online shop comes in a branded box, wrapped in rustling silk paper, complete with details and a personalized message that will make your shopping experience unforgettable. If you want to give the jewelry you ordered online as a gift and you need a classic bag, be sure to write it in the notes when creating the order.
We pack jewelry purchased in physical stores in branded boxes and bags.
Handcrafting will not affect the delivery period specified in the Terms of Business. The delivery period ranges from 1 to 10 working days from the receipt of the order. Average delivery time is 3 days. Items available on the online store are not necessarily available in physical stores. If we don't have any of the items immediately available in the branches from which we send them to you, we will make that item in the shortest possible time, within a few days. If you want to check the exact delivery date for a specific item, feel free to call us or send an email. For the following items, the production period can be up to 10 working days:
- Letter cord bracelet
- Letter chain bracelet
- Dream cord bracelet
- Dream chain bracelet
- Dream thread bracelet
- Dream mini bracelet
- Letter necklace
- Dream necklace
- Medallion pendants
If you did not find the answer to your questions here, read the General Terms and Conditions.
For any additional questions, we are available by email: firstname.lastname@example.org.