Naručite do ponoći 17.12. za isporuku do Božića. | Produljen rok za povrat i zamjenu. Terms.




An exchange for a size or another product is possible if the desired replacement item is available. You can check the replacement options by sending an inquiry to

Replacement can be done:
1. for free in our stores (City Center one West; Dežmanova 4)

2. by returning the item you want to exchange to the address:
Iva Viljevac Jewellery
Dežmanova 4
10000 Zagreb, after which you create a new order.
The cost of return is borne by the Buyer.


The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The term in question begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

If with one order the Buyer has ordered several pieces of goods that are to be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the term begins to run from the day when it is delivered to the buyer or a third party specified by the buyer, which not the carrier, the last piece or the last shipment of goods handed over to the possession.

If the Merchant does not notify the Customer of the right to unilaterally terminate the contract, this right shall expire within 12 months from the expiration of the termination period (the 12-month period begins after the expiration of the 14-day period provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the day the Customer receives the notification.

In order to be able to exercise the right to unilaterally terminate the Agreement, the Buyer must notify the Trader, before the expiry of the deadline, by an unequivocal statement sent by e-mail to or to the address: Ivart Design d.o.o., Stara cesta 20, 10251 Hrvatski Leskovac. It is necessary to state your first and last name, address, telephone number, and subsequently the account number (IBAN) to which we will return the funds if the order was paid by transaction payment to the company's account.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he informed the trader about his decision to terminate the contract.

The merchant undertakes to return to the buyer the amount of funds paid minus the amount of the delivered delivery within fourteen (14) days after receiving written notice of termination of the contract after the merchant has checked and accepted the returned goods, which must be in their original condition.

The merchant is not obliged to refund the amount paid before the goods delivered to the customer are returned.

The Merchant is not obliged to return the amount of the charged delivery.

The merchant undertakes to refund the amount paid using the same means of payment used by the Buyer when paying, unless the Buyer expressly agrees to another means of payment, and on the assumption that the Buyer is not obliged to pay any additional costs for such a refund.

Merchandise must be returned in its original condition, must not have been worn or used, and must be returned with all original tags and receipt.

Pursuant to Article 77, Paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.