TERMS OF PURCHASE

Company information

Ivart Design d.o.o za usluge

Short: Ivart Design d.o.o.

Headquarter: Stara cesta 20, 10251 Hrvatski Leskovac

Upisano u registar Trgovačkog suda u Zagrebu pod MBS: 081078039 

OIB: 11897744956

Poslovna banka i broj žiro-računa IBAN: HR6923600001102586973
Zagrebačka banka d.d., Zagreb

Članovi društva: Iva Viljevac Toš 

Osobe ovlaštene za zastupanje: Iva Viljevac Toš

Phone number: +385 (1) 2039 423

Adresa elektroničke pošte: info@ivaviljevac.com

Delivery date

Immediately available items

Orders for all other immediately available items received no later than Monday at 12 noon will be delivered by December 23, 2021.

For all inquiries and to check availability and delivery time, please contact us at: +385 (1) 2039 423

The delivery time is 2-10 working days from the receipt of payment for the completed order.

Delivery is made only on working days, from Monday to Friday.

We make jewelry by hand and to order, so you can check the exact delivery date directly by email or by calling the contact phone number.

You will receive a notification about the sent order by email, and you can expect the shipment within 1-2 working days from the notification.

Delivery to the islands can be longer.

During discounts and promotions, the delivery period can be extended by 7 working days.

Ivart Design d.o.o. is not responsible for delivery delays caused by weather conditions, international customs detention of the shipment or any other circumstances beyond our control.

general terms and Conditions

The general terms and conditions govern the relations between the Buyer and the Merchant in relation to the conditions and method of ordering products, product prices, terms and methods of payment, warranty conditions for the correctness of the item sold, the Buyer's right to a written complaint about the Merchant's products and services, the right to terminate the contract, product delivery and other services offered by the Merchant, the protection of personal and other data and other issues important for the conclusion of a purchase and sale contract via the Internet.

Terms of business of Ivart Design d.o.o. (hereinafter referred to as the Merchant) were compiled in accordance with the Consumer Protection Act (N.N. 41/14; 110/015; 14/19), Chapter III. - Conclusion of contracts outside business premises and contracts at a distance, and they represent prior notification in the sense of Article 43 of the ZZP, the Law on Electronic Commerce, the Law on Obligatory Relations and other applicable regulations of the Republic of Croatia.

The merchant reserves the right to change the Terms and Conditions at any time. All changes will be published on the Merchant's website and will come into force at the moment of their publication on the website. Any changes to the Terms will apply to purchases made after those changes are posted.

The customer is obliged to check the valid Terms and Conditions before each purchase.

By ordering the product, the Customer confirms acceptance of the terms of business.

By accepting the general conditions, the Customer declares that all the information he has provided about himself is true and complete, that he is capable of doing business, an authorized credit card user, and that there are no known obstacles to ordering and purchasing products, i.e. to purchasing via the online offer.

The general terms and conditions will be delivered to the customer as the content or attachment of the automated e-mail notification confirming that the contract has been concluded with the received order.

These Terms are available at all times to users of the services in such a way that they are enabled to save, reuse and reproduce them.

These Terms and Conditions are considered an integral part of every Purchase Agreement concluded between the Merchant and the Buyer via the Internet.

If the buyer refuses to receive the shipment due to established and visible damage to the transport packaging, he is obliged to fill out the appropriate form of the delivery-courier service regarding damaged shipments, and to notify Ivart Design by e-mail immediately, and at the latest within 8 (eight) days d.o.o. whether he wants a repeat delivery or a refund. Upon receipt of the advertised shipment and the corresponding form, Ivart Design d.o.o. undertakes to make a repeat delivery within the deadlines prescribed for delivery if it is a product that is in stock at Ivart Design d.o.o. or refund the money at the request of the registered user.

The customer

A customer is any visitor to an online store who selects at least one product, orders and pays, and thereby concludes a Remote Contract.

By ordering the product, the Customer confirms acceptance of the business terms and conditions and fully understands them.

By accepting the general conditions, the Customer declares that all the information he has provided about himself is true and complete, that he is capable of doing business, an authorized credit card user, and that there are no known obstacles to ordering and purchasing products, i.e. to purchasing via the online offer. The Merchant bears no responsibility for the Customer's actions contrary to this provision.

Prices

Taxpayer Ivart Design d.o.o. is in the VAT system.

Prices represent retail prices, expressed in kuna (HRK) and include VAT and are valid for all payment methods at the time of purchase.

At the end of the purchase, the price on the day of the order applies, that is, all ordered goods will be delivered at the prices that were valid when the offer was made, or at the time of the order.

Ivart Design d.o.o. reserves the right to change prices at any time without prior notice and to initiate price reductions and special promotions.

For orders received from customers living outside the EU, additional customs and tax charges may be incurred by the Customer.

Orders

Ivart Design d.o.o., through the Internet store, enables the purchase of an available assortment of goods that is in the web offer. All jewelry is made by hand after the payment of the order is received.

Ivart Design d.o.o. reserves the right to postpone the delivery of the order, if there is a problem with the payment of the order or if the customer has provided incomplete information about the delivery.

If the ordered product is not available (temporarily or is sold out), the customer will be notified by e-mail.

If the product is sold out, the order will be canceled and the customer will receive a refund.

Visible damage to the transport packages

The buyer is obliged to inspect the shipment when picking it up, report any visible damage directly to the delivery person, and refuse to accept the damaged shipment. By signing the delivery note and receiving the invoice, the registered user confirms that he inspected the product when taking it over and that there are no complaints about damage to the transport packaging.

If the buyer refuses to receive the shipment due to established and visible damage to the transport packaging, he is obliged to fill out the appropriate form of the delivery-courier service regarding damaged shipments, and to notify Ivart Design by e-mail immediately, and at the latest within 8 (eight) days d.o.o. whether he wants a repeat delivery or a refund. Upon receipt of the advertised shipment and the corresponding form, Ivart Design d.o.o. undertakes to make a repeat delivery within the deadlines prescribed for delivery if it is a product that is in stock at Ivart Design d.o.o. or refund the money at the request of the registered user.

Contract termination and return

The customer has the right, without giving reasons, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.

The term in question begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.

If with one order the Buyer has ordered several pieces of goods that are to be delivered separately, i.e. if it is a question of goods that are delivered in several pieces or in several shipments, the term begins to run from the day when it is delivered to the buyer or a third party specified by the buyer, which not the carrier, the last piece or the last shipment of goods handed over to the possession.

If the Merchant does not notify the Customer of the right to unilaterally terminate the contract, this right shall expire within 12 months from the expiration of the termination period (the 12-month period begins after the expiration of the 14-day period provided for regular termination in case of proper notification). If the notification of the right to unilateral termination is delivered within 12 months, the right to unilateral termination ends after the expiry of the period of 14 days from the day the Customer receives the notification.

In order to be able to exercise the right to unilaterally terminate the Agreement, the Buyer must notify the Trader, before the expiry of the deadline, by an unequivocal statement sent by e-mail to info@ivaviljevac.com or to the address: Ivart Design d.o.o., Stara cesta 20, 10251 Hrvatski Leskovac. It is necessary to state your first and last name, address, telephone number, and subsequently the account number (IBAN) to which we will return the funds if the order was paid by transaction payment to the company's account.

We will send you the confirmation of receipt of the notice of unilateral termination of the contract by e-mail without delay.

The buyer is obliged to return the goods without delay, and no later than within 14 days from the day when he informed the trader about his decision to terminate the contract.

The buyer does not bear the cost of return.

The merchant undertakes to return to the buyer the amount of funds paid minus the amount of the delivered delivery within fourteen (14) days after receiving written notice of termination of the contract after the merchant has checked and accepted the returned goods, which must be in their original condition.

The merchant is not obliged to refund the amount paid before the goods delivered to the customer are returned.

The Merchant is not obliged to return the amount of the charged delivery.

The merchant undertakes to refund the amount paid using the same means of payment used by the Buyer when paying, unless the Buyer expressly agrees to another means of payment, and on the assumption that the Buyer is not obliged to pay any additional costs for such a refund.

Merchandise must be returned in its original condition, must not have been worn or used, and must be returned with all original tags and receipt.

Pursuant to Article 77, Paragraph 5 of the Law on Consumer Protection, the customer is responsible for any decrease in the value of the purchased product that is the result of handling the purchased product, except for that which was necessary to determine the nature, characteristics and functionality of the goods.

FORM FOR UNILATERAL TERMINATION OF THE AGREEMENT

EXCLUSION OF THE RIGHT TO TERMINATE THE CONTRACT

The customer does not have the right to terminate in the cases prescribed by Article 79 of the Consumer Protection Act, especially if:

- the service contract was fully fulfilled by the merchant, and the fulfillment began with the explicit prior consent of the consumer and his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the service is fully fulfilled;

- the subject of the contract is goods or services whose price depends on changes in the financial market that are beyond the trader's influence, and which may appear during the duration of the consumer's right to unilaterally terminate the contract;

- the subject of the contract is goods that are made according to the consumer's specifications or that are clearly adapted to the consumer;

- the subject of the contract is goods which, due to their nature, are inseparably mixed with other things after delivery.

Exchange

An exchange for a size or another product is possible if the desired replacement item is available.

COMPLAINTS

If the Buyer has objections to the purchased products, according to Article 10 of the Consumer Protection Act, he has the right to send a written objection to the Trader via electronic mail at info@ivaviljevac.com or to the address: Ivart Design d.o.o., Stara cesta 20, 10251 Hrvatski Leskovac.

In doing so, please enter your first and last name, address, contact and description of the complaint.

We will respond to your complaint in writing within 15 days of receiving it.

Ivart Design d.o.o. accepts all forms of complaint related to the product that arrived with a mistake, in accordance with Art. 403 of the Obligations Act:

Inspection and visible defects

Article 403

(1) The buyer is obliged to inspect the received item in the usual way or to have it inspected, as soon as this is possible according to the regular course of things, and to notify the seller of visible defects within eight days, and in the case of a commercial contract without delay, otherwise he loses his right on that basis it belongs.

(2) When the inspection is carried out in the presence of both parties, the buyer is obliged to communicate his objections due to visible defects to the seller immediately, otherwise he loses the right that belongs to him on that basis.

(3) If the buyer has shipped the item onward without transshipment, and the seller was aware or must have been aware of the possibility of such further shipment when concluding the contract, the inspection of the item may be postponed until its arrival at the new destination, in which case the buyer is obliged to inform the seller about defects as soon as he could find out about them from his clients in the regular course of things.

(4) In the case of consumer contracts, the consumer as a buyer is not obliged to inspect the item or submit it for inspection, but he is obliged to inform the seller of the existence of visible defects within two months from the day he discovered the defect.

DISPUTES

The Merchant and the Buyer will try to resolve any disputes by agreement and peaceful means, otherwise the court in Zagreb is competent. 

In the event of a dispute arising out of or in connection with the purchase of products through the Online Store or electronically, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce or a proposal for conciliation at conciliation centers, per the rules of procedure of these bodies. 

By special regulation of the European Union, dated 15.2.2016. throughout the EU, disputes related to online purchases will be resolved through the ODR platform. 

This means that if you encounter a problem during online shopping within the EU (defective product, inability to exchange, etc.), you can submit your complaint quickly and easily through this platform. 

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official languages of the EU. 

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HR

Copyright

All copyrights are reserved. The entire content and formats on the pages www.ivaviljevac.com su vlasništvo tvrtke Ivart Design.d.o.o.

All content found on our pages, unless it is for personal purposes, may not be used or passed on to third parties without our permission. Copyright in any downloaded material is not transferable to you in case of any downloading or copying. It is not permitted to reproduce, publish, distribute, display, modify, create derivative work, sell or participate in the sale, or export in any case, in whole or in part, any part of the content of the site.

PROTECTION OF PERSONAL DATA

FINAL PROVISION

If for any reason you do not agree with any of the purchase conditions, please do not use this online store.